Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Unified Communication and Collaboration Operations

Valuable to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Key Responsibilities

Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues

Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients.

Managing & maintaining CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues.

Provide L3 / L4 support for operational activities.

Vendor management for resolving major production issues.





Handling day to day Incidents and Service requests.

Sending daily and weekly status reports to Client and Project Manager.

Prepare technical solutions and effort estimation for the projects.

Planning, coordinating, tracking and executing Migrations.

Identify process improvement areas and define recent processes.

Identify automation areas and implement the automations to optimize the team efforts.

Mentoring team members to achieve target timelines and deliverables.

Handling escalations related to project deliverables and looking into RCAs.

Coordinating with vendors on process improvement areas and ensure to have those in place.

Engaging team members to upskill / cross skill.

Tracking team contribution towards project deliverables.

Contributing and driving project / capability initiatives.

Technical Experience:

Product/Solution knowledge – Cisco UC&C;, WebEx Meetings, WebEx Teams, Cisco

Meeting

📌 Technology Support Engineer Hyderabad
🏢 Accenture in India
📍 Hyderabad