Role & responsibilities
End-to-End Shipment Management: Manage the entire lifecycle of ocean shipments, including booking at origins, tracking, and ensuring timely delivery.
Issue Identification and Resolution: Proactively identify operational or service issues and collaborate with relevant stakeholders to address them effectively.
Customer Communication: Address internal and external customer queries, concerns, and requests regarding shipments, billing, status updates, services, carriers, etc. Escalate complex issues as necessary.
Freight Operations Expertise: Demonstrate expertise in managing both free-hand and nomination shipments, ensuring effective handling and timely execution.
Consolidation Knowledge: Possess a robust understanding of consolidation practices to optimize freight operations and reduce costs where applicable.
Liner and Supplier Coordination: Liaise with liners and suppliers to secure vessel bookings and schedule shipments effectively.
Container Management:



Coordinate container stuffing or loading activities, ensuring compliance with regulations and organizational requirements across various locations (Factory, CFS).
Stakeholder Management: Oversee interactions with surveyors, carting staff, customs officers, and other relevant parties to facilitate smooth operations.
Invoicing and Financial Oversight: Create, process, and review invoices for operational accuracy. Collaborate with customers to address inquiries and facilitate timely payments.

Preferred candidate profile
At least 8+ years managing export ocean freight shipments from India with exposure to documentation and operational process
Team Handling.
Valuable Knowledge of all Freight Forwarding department.
Accurate and able to produce quality work
Comprehensive knowledge of LCL and FCL products, competitors in the market, key leverages for product growth, etc.

📌 Manager Ocean Operations Mumbai
🏢 Galaxy Cargo Services- A DP World
📍 Mumbai