Job Summary

We are looking for a proactive and technically skilled L2 Application Support Engineer to provide production support, incident management, troubleshooting, and maintenance for business-critical applications. The candidate will work closely with development, infrastructure, and business teams to ensure application availability, performance, and issue resolution within defined SLAs.

Responsibilities
Provide Level 2 support for enterprise/business applications
Monitor application health, alerts, and batch jobs
Analyze, troubleshoot, and resolve production issues within SLA timelines
Perform root cause analysis (RCA) for recurring incidents
Coordinate with L1 support, development, infrastructure, and DB teams for issue resolution
Handle incident, problem, and change management activities
Support application deployments, patch releases, and maintenance activities
Monitor logs, databases, APIs, and server performance to identify issues
Create and maintain support documentation, SOPs, and knowledge base articles
Participate in on-call support and weekend support activities whenever required
Communicate issue status and updates to stakeholders and business users
Ensure application uptime, stability, and performance optimization

Requirements





Required Technical Skills
Positive understanding of application support and production support processes
Experience with SQL queries, database troubleshooting, and data validation
Knowledge of Windows/Linux environments
Experience in log analysis and monitoring tools
Understanding of APIs, web services, and integrations
Familiarity with ticketing tools such as Jira, ServiceNow, or similar
Knowledge of incident management and ITIL processes
Basic scripting knowledge (Shell, PowerShell, or Python) is an added advantage
Experience with application deployment and release activities preferred

Preferred Skills
Robust analytical and troubleshooting abilities
Good communication and stakeholder management skills
Ability to work in rotational shifts/on-call support setting
Team player with problem-solving mindset
Ability to handle high-priority production incidents effectively

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Support Professional Mumbai (India)
🏢 ComUnus Technologies
📍 India