Recruitment & Talent Acquisition
Manage end-to-end recruitment for volume hiring across customer service, sales, technical support, collections, and back-office operations.
Develop and implement hiring strategies to meet aggressive manpower requirements.
Drive walk-in drives, campus hiring, job fairs, referral programs, and vendor hiring initiatives.
Ensure timely closure of open positions while maintaining quality-of-hire standards.
Build and maintain talent pipelines for critical and high-volume hiring requirements.
Stakeholder Management
Partner with operations leaders and hiring managers to understand workforce planning needs.
Provide regular recruitment updates and hiring forecasts to business stakeholders.
Coordinate with HR Business Partners and onboarding teams for smooth candidate transitions.
Team Management
Lead and mentor a team of recruiters and recruitment coordinators.
Monitor recruiter productivity, interview ratios, and hiring metrics.
Conduct performance reviews and provide coaching for continuous improvement.
Vendor & Channel Management
Manage relationships with recruitment agencies, job portals, and external vendors.
Optimize sourcing channels to improve candidate quality and reduce hiring costs.
Negotiate commercial terms and monitor vendor performance.
Recruitment Analytics & Reporting
Track key recruitment metrics including:
Time-to-fill
Cost-per-hire
Offer-to-join ratio
Source effectiveness
Recruiter productivity
Attrition trends
Prepare and present recruitment dashboards and MIS reports to leadership.
Compliance & Candidate Experience
Ensure recruitment activities comply with company policies and labor regulations.
Maintain positive candidate experience throughout the recruitment lifecycle.
Drive employer branding initiatives to attract and engage talent.