Job Description RESPONSIBILITIES
Manage a portfolio of High-Value Accounts and ensure consistent engagement.
Develop a customer-first approach to understand client pain points and drive better support outcomes.
Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.
Ensure maximum feature adoption through hands-on learning and effective enablement.
Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that perk clients.
Contribute to customer retention efforts by monitoring
📌 Customer Success Associate Maharashtra (India)
🏢 Unicommerce
📍 India
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