Company Overview

BOLD is an established and quick-growing product company that transforms work lives. Since 2005, weve helped more than 10,000,000 folks from all over America (and beyond!) reach higher and to do better. A career at BOLD promises excellent challenges, opportunity, culture and the environment. With our headquarters in Puerto Rico and offices in San Francisco and India, were a global organization on a path to change the career industry.

Position Overview

Take ownership of production environment related issues and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. Should be working in liaison with IT-Infrastructure team and Application teams on Incident, RCA activities and Availability.

Key Responsibilities
Complete monitoring of a service setting.
First-line support of Applications, IT infrastructure and systems.
Responsible for assisting in software upgrades/updates/migration including OS, Tools and applications updates.
Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application and system software with teams in those disciplines.




Available and flexible to cover NOC days and on call basis.
Monitoring alarms-analyze, repair, dispatch.
Reporting server, network, and systems performance metrics.
Coordinate with third party hosting technical personnel.
Work closely with all technical service teams to implement strategies that will increase reliability, availability, and uptime for services.

Key Requirements
ITIL Foundation Certified.
Knowledge on ITIL, ITSM framework, Incident Management, Problem Management, Change Management & Administration of Ticketing/Monitoring tools (JIRA, New Relic etc.)
Experience in documenting processes, escalation management, trouble ticket initiation and tracking and excellent problem data gathering skills.
Familiarity with Web Server (IIS Servers / Tomcat/Apache/Nginx)
Basics trouble shooting of Azure/AWS Cloud
DNS concepts
Familiarity with Network concepts such as IP address, routers, switches, Firewall, LAN, WAN.
Familiarity with basic tools such as ping, DNS, nslookup and traceroute.
Familiarity with Internet/web based applications.
Good communication skills.

📌 Support Engineer Itil Noida
🏢 BOLD Technology Systems
📍 Noida