Customer Experience Cx Executive Mumbai

Customer Experience Cx Executive Mumbai

11 Sep
|
Lucky International
|
Mumbai

11 Sep

Lucky International

Mumbai

Job Title: Customer Experience (CX) Executive

Location: Mumbai, Maharashtra, India

Job Type: Full time

Job Summary

Customer Experience (CX) Executive

Responsibilities
Highly numerate with excellent proficiency in Microsoft Excel
Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs
Ensuring that client information is most updated in CRM tools
Lead regular status meetings and glean field input through regular connects
Develop further as qualified sales rep by acquiring working knowledge and selling techniques
Proficient in Zoho and Excel preferred
Work closely with operations and product managers to effectively prioritize projects to fit business needs
Follow standard practices,



keeping data organized, readable, maintainable, and documented
Remain current on current and updated information
Manage the sending of the Quarterly connects and other marketing invitations to client.
Bright and willing to learn

Requirements
2 - 3 years
Full time

Skills
Microsoft Excel
CRM tools
Zoho

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Experience Cx Executive Mumbai
🏢 Lucky International
📍 Mumbai

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