GSM is seeking a strategic and people-centric Successor to Head of Driver Learning & Engagement to lead the development of driver capability, engagement, and communications across the organization. This role is responsible for designing and executing initiatives that enhance driver performance, strengthen driver satisfaction and retention, and foster a highly engaged driver community aligned with GSM’s culture, service standards, and business objectives.
As a key partner to Operations, HR, Recruitment, and Market Leadership teams, the Head of Driver Learning & Engagement will oversee Driver Training, Driver Engagement, and Driver Communications functions to ensure a consistent and meaningful driver experience throughout the driver lifecycle.

Key Responsibilities
Driver Learning & Development
Develop and execute the driver learning strategy aligned with business goals, operational requirements, and service excellence standards.
Lead the design, implementation, and continuous improvement of onboarding, refresher, compliance, service quality, safety,



and leadership programs for drivers and driver leaders.
Establish training effectiveness metrics and monitor post-training performance to drive continuous improvement.
Build, develop, and manage trainer teams and training partners to support business expansion.
Standardize training content, delivery methods, tools, and quality control mechanisms across markets.
Oversee training data, reporting, compliance, and operational excellence.
Driver Engagement & Experience
Develop and implement monthly, quarterly, and annual driver engagement strategies to enhance driver satisfaction, retention, and advocacy.
Design and manage driver recognition programs, appreciation events, competitions, community activities, and engagement campaigns.
Build a solid and skilled driver community that promotes GSM's values and culture.
Conduct driver engagement surveys and analyse key metrics including satisfaction, retention, participa

📌 Successor To Head Of Driver Learning Gurugram
🏢 GSM - Green SM
📍 Gurugram