System Troubleshooting & Technical Support
Troubleshoot, maintain, and support Schneider EcoStruxure Power Operation (SCADA) and Local HMI systems, including alarms, trends, graphics, reports, and routine system maintenance.
Diagnose and resolve hardware and software issues related to Schneider PLCs (M580 - Control Expert and M241 - Machine Expert).
Support and maintain Power Monitoring Expert (PME) systems for energy monitoring, power quality analysis, dashboard creation, and reporting.
Perform commissioning activities, logic development, graphics implementation, point creation, trend configuration, and customized report generation.
Troubleshoot and maintain field instrumentation, including flow meters, BTU meters, temperature sensors, pressure sensors, actuators, and associated control systems.
Support and troubleshoot EcoStruxure Building Operation (EBO) platforms and integrated security systems such as ACS, CCTV, Fire Alarm Systems (FAS), VESDA, Gas Suppression, and Public Address Systems (PAS).




Perform third-party system integrations and communication troubleshooting using protocols such as Modbus, BACnet, OPC, MQTT, and SNMP.
Utilize diagnostic tools such as Modscan and YABE for communication testing and validation.
Building & Utility System Knowledge
Demonstrate understanding of Chiller Plant Management (CPM) systems, including sequencing and operational logic.
Support and troubleshoot HSD yard operations, pump sequencing systems, Thermal Storage Tanks (TST), and Plate Heat Exchangers (PHEX).
Preventive Maintenance & Customer Support
Manage customer complaints effectively and provide timely resolution in line with service level agreements (SLAs).
Perform preventive maintenance activities, system upgrades, health checks, and performance optimization to ensure reliable operations.
Conduct root cause analysis and recommend corrective and preventive actions for recurring issues.
Project Execution
Execute retrofit, migration, and upgrade projects relat

📌 Generalist Service Representative I Chennai (India)
🏢 Schneider Electric
📍 India