We currently have openings in our Voice Process (100% Work from Office).

Designation
Customer Support Associate

Job Profile
Resolve customer queries through voice calls

Mandatory Criteria
Minimum Higher Secondary Pass
Freshers and experienced candidates can apply
Basic verbal communication skills in English and Hindi, with no major MTI
Customer-oriented mindset
No planned leave for the first 3 months after joining
5 working days with 2 rotational weekly offs
10-hour shift per day comprising 9 working hours and 1-hour break

Interview Process
HR Round General Screening
Typing Test- 25 WPM with 90% accuracy
Operations Round – General Assessment
Voice Versant Test (V3 and above)

Compensation
CTC for Freshers: 2,05,830 per annum
CTC for Experienced Candidates: 2,30,530 per annum (minimum 12 months of BPO experience)

Monthly Take-Home Salary:
Freshers: 12,442 per month
Experienced: 14,501 per month

Note:



As per the recent wage code structure the employee's PF contribution is higher than earlier and is deducted from the overall TCTC. Therefore, candidates are advised to consider both the monthly take home salary and the PF contribution while evaluating the compensation package. The monthly PF contribution is approximately 1,645, which forms part of the overall salary structure.

Training
Training may be conducted during the night shift

Shift Timings
Any 10-hour shift between 9:00 AM and 9:00 PM in operations
Night shifts may be applicable during training

Documents Required
Educational Mark Sheets
Aadhaar Card
PAN Card
Offer Letter, Experience Letter, and last 3 months' salary slips (for experienced candidates only)

Documents to Carry
Updated Resume/CV
Aadhaar Card (Government-issued ID)

📌 Customer Support Associate Kolkata
🏢 eTeam
📍 Kolkata