Job Purpose

For Females only.

To manage the day-to-day operations of the skin, hair, laser & aesthetic clinic, ensuring smooth functioning, excellent patient experience, productive staff performance, achievement of business targets, and adherence to clinic protocols.
Ensure appointments, consultations and procedures run smoothly and on schedule.
Coordinate between doctors, therapists, and support staff.
Maintain adequate inventory of consumables, products and clinic supplies.
Ensure equipment, treatment rooms and clinic premises are maintained to high standards.
Coordinate AMC/service requirements for aesthetic and medical equipment.
Ensure a premium, welcoming and skilled patient experience.
Handle patient feedback, complaints and service recovery.
Monitor patient journey from enquiry → consultation → treatment → follow-up.
Ensure appropriate follow-up calls and appointment reminders.
Maintain patient confidentiality and professionalism at all times.
Drive achievement of monthly centre revenue and treatment targets.
Monitor enquiries, consultations,



conversions, repeat visits and package sales.
Develop strategies to improve consultation-to-treatment conversion and patient retention.
Coordinate with the marketing team on campaigns, offers and events.
Build relationships with existing and potential patients without compromising ethical medical practice.
Monitor daily collections, billing and payment reconciliation.
Track revenue, expenses, discounts and outstanding payments.
Prepare daily/weekly/monthly operational reports.
Control wastage and unnecessary expenses.
Ensure infection-control, hygiene and safety protocols are followed.
Escalate clinical or patient-safety concerns to the Management/doctor immediately.
No independent clinical decision-making or alteration of treatment plans
Supervise receptionists, therapists, nurses/technicians and support staff.
Prepare staff schedules and manage attendance/leave.
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📌 Centre Manager Skin, Hair, Laser Mumbai
🏢 Youthville Clinic
📍 Mumbai