Position Description
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Cisco Finess - Finess Gadget Developer
Position: Lead Analyst
Experience: 7 - 12 Years
Category: Software Development/ Engineering
Shift: Hybrid - (1PM to 10 PM Shift)
Main location: Hyderabad, Bangalore
Position ID: J0826-1611
Employment Type: Full Time
Position Description: We are looking for a Lead Cisco Finess Developer to join our team.
This role requires Solid hands-on experience with at least one major enterprise contact center platform (e.g., Cisco, Genesys, Avaya, NICE, Amazon Connect, Five9, or similar enterprise-grade solutions). Proven experience managing agent lifecycle, skills configuration, routing profiles, queues, and desktop settings. Solid understanding of contact centre routing concepts including skill-based routing, queue management, agent states, and call variable handling. Experience working in high-availability production environments. Experience supporting platform upgrades, migrations, or transformation initiatives. Robust troubleshooting, configuration governance, and change management skills. Excellent communication skills and ability to collaborate with architecture, telephony, infrastructure, and operations teams. Demonstrated ability and willingness to quickly learn new contact centre platforms and effectively sup
📌 Cisco Finess Hyderabad
🏢 CGI
📍 Hyderabad