L1 Technical Support – Job Description Position Details
Role: L1 Technical Support
Client: Tata Project
Payroll: SVN Systech
Shift: General Shift
Working Days: 6 Days Working

Job Description

We are looking for an L1 Technical Support Engineer to provide first-level technical assistance to end users and ensure timely resolution of hardware, software, and basic network-related issues.

Key Responsibilities
Provide L1 technical support via phone, email, and ticketing tools.
Troubleshoot hardware, software, printer, desktop, laptop, and basic network issues.
Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
Create, update, monitor, and close incident tickets within SLA.
Support Windows OS, Microsoft Office, and Outlook.
Perform basic Active Directory tasks, including password resets and user account support.
Diagnose and resolve technical issues using standard troubleshooting procedures.




Escalate complex or unresolved issues to L2/L3 or higher support teams when required.
Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Provide excellent customer service and communication to end users.

Required Skills
Basic to positive knowledge of Windows OS and desktop troubleshooting.
Good understanding of MS Office and Outlook.
Basic knowledge of Active Directory.
Basic understanding of networking concepts, including IP, DNS, DHCP, LAN, and connectivity troubleshooting.
Familiarity with ServiceNow, Jira, or other ITSM ticketing tools.
Valuable communication, troubleshooting, and customer service skills.
Ability to work in a support workplace and meet defined SLA requirements.

📌 It Help Desk Support Engineer Bhiwadi
🏢 SVN SYSTECH INDIA
📍 Bhiwadi