Role & responsibilities
Sales Support & Customer Communication
Respond to customer inquiries.
Prepare quotations and get approvals.
Send offers to customers and follow up.
Track orders and payment collections.
Keep customers updated on delivery and work status via phone and email.
Administration & Customer Relations
Handle customer calls and queries professionally.
Maintain files, records, and databases.
Coordinate material orders with vendors.
Track purchase orders (POs).
Manage spare parts and repair inventory.
Share delivery updates with customers.
Build and maintain solid customer relationships.
Update product price lists.
Support the sales team in finding and managing customers.
Coordinate between different departments and escalate issues when needed.
Reports, MIS & Business Intelligence
Prepare weekly and monthly reports such as:
Enquiry reports
Spare parts sales reports
AMC (Annual Maintenance Contract) reports
Maintain AMC schedules and act as the single point of contact for AMC customers.
Track competitor activities and share key updates with management.
Provide timely business updates and escalations.
CRM & Feedback Management
Ensure daily CRM updates.
Collect and compile customer feedback.
Record and circulate Minutes of Meeting (MoM).
Follow up on action items and deadlines.
Compliance
Ensure company processes and policies are followed.
Support employee retention and manage attrition-related activities.