Job Description
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com.
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nYour Role
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- Drive Ownership Solutions Operation in Territory. Deliver simply outstanding consumer experience and deliver the ambitious targets on aftersales business development.n

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nWhat you'll do :-
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- Responsible for building Service Authorized Service Centre (ASC) network and Trade Managementn
- Lead Field Services, from ASC Management aftermarket business developmentn




- Responsible for driving Services with Process Compliance and ensure organization’s processes and policies are adhered by ASC.n
- Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.n
- Implement/review/enhance field service Operationsn
- Drive and deliver operational KPIs (Service and Revenue)n
- Manage field Service team to provide optimum customer servicesn
- Provide support and guidance to ASC Service staff to ensure timely and quality Customer servicesn
- Address Customer and Trade queries, resolved issues and obtain feedbacksn
- Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work workplace.n
- Provide inputs to Business, ASC field Service operations, training and quality team as applicable.n
- Assist in goal setting, skill enhancement and performance review activities for field team.n
- Market visit meeting ASC and Trade partnersn
- ASC Audit and contro

📌 Area Service Manager, Chennai (Tamil Nadu)
🏢 Electrolux Group
📍 Tamil Nadu