Job Description - Dev Ops SE I
Looking for Immediate Joiners
Job Title : Dev Ops SE I
Location - Pune (Hybrid)
About the Team:
Dev Ops team is at the core of Helpshift engineering. We have a centralised Dev Ops team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We're responsible for creating, maintaining, scaling and securing infrastructure used by many teams for critical workloads.
Dev Ops team work in following areas:
Production & Development Infrastructure Provisioning and Maintenance Database Infrastructure Automations Core Infrastructure (Scalability, Performance & Optimisation) Security & Compliance Engineering Processes You'll be in a team that maintains, builds and scale infrastructure that will host the production workload as well as support internal engineering teams. You'll make decisions with a significant impact on Helpshift.
Responsibilities:
Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.



Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues. Build a seamless zero-downtime process to upgrade our core infrastructure (Scylla DB, Elasticsearch, Kafka, Mongo DB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that'll be easy to move to a different cloud service provider. Collaborate with development and operations teams to integrate security practices into the software development lifecycle. Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks. Develop and maintain infrastructure as code (Ia C) templates for provisioning and configuring cloud resources securely. Monitor and respond to production incidents, including investigation, containment, and remediation activities. Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommenda

📌 Devops Engineer Pune
🏢 Helpshift
📍 Pune