Role-Senior Service Now Developer
Location- Remote
The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional workplace.
Mandatory Skills - ITSM & HRSD / SAM / HAM. Also experience in Service portal / Employee Center
Key Responsibilities
Delivery & Work Management
Own and prioritize incidents, requests, and enhancements aligned to business SLAs Ensure high-quality, on-time delivery across all Service Now workstreams Team Leadership
Lead, mentor, and manage Service Now developers and admins Allocate work based on skills, capacity, and priorities Customer & Stakeholder Management
Act as primary customer interface Translate business needs into scalable platform solutions Provide proactive updates and drive customer satisfaction Technical Leadership & Platform Ownership
Solution Design & Governance




Oversee end-to-end Service Now solution design and implementation Ensure adherence to best practices, scalability, and platform standards Tier 3 Escalation / Full-Stack Troubleshooting
Act as L3 escalation for complex issues Debug script includes, business rules, and integration failures impacting global operations Automation & Integration
Lead integrations using Service Graph Connectors (Solar Winds, Intune, Jamf) Drive CMDB automation and reduce manual operational effort Employee Experience (UX/UI)
Deliver up-to-date UI via Employee Center (ESC) Oversee widget development and CSS for consumer-grade experiences Platform Governance & Lifecycle
Upgrade Strategy
Own platform upgrades (e.g., Zurich release) Manage skipped records, regression testing, and stabilization Workplace Management
Define and manage clone-back and backup strategy Ensure non-prod environments remain aligned with Production Continuous Improvement
Drive automation, workflow optimizati

📌 Servicenow Developer Madhya Pradesh (India)
🏢 TriluxTech
📍 India