Job Description Location : Bangalore
Job Type : Full-time
Experience : 1 - 2.5 yrs
Responsibilities
● Answering calls and mails to guide customers about Livspace design services and
products for end-to-end home design projects as per the SLA and TAT. ● Assisting
customers while they shop online; guiding them on the best design products for their
homes.
- Inbound & outbound expereince required.
- Keeping records of customer interactions and different transactions, recording

details of complaints, comments, and inquiries.
● Follow up with stakeholders to ensure that appropriate action has been taken on
customer requests and complaints
● Escalate unresolved customer requests, pass on grievances to higher departments
for further investigation and clarification
- Make reminder calls to clients, send follow-up emails, and schedule appointments
- Feedback calls to customers




- Perform other duties as assigned

Key Requirements
- Great written and verbal communication skills
- Positive listener with active problem solving skills
- Good interpersonal and analytical skills
- Quick learner and open to learning new channels or processes
- Flexible with work timings/ schedule and availability.
- Knowledge of social media platforms
- E-commerce experience is a bonus
- Freshers are more than welcome
- Multitasker with flexibility to work in different work roles.
- Basic knowledge about home interior design and products would be an added

advantage.
● Prior experience of working with CRM tools such as Freshdesk would be an added
advantage.

📌 Customer Support Executive (Karnataka)
🏢 LivSpace
📍 Karnataka