Job Description

HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

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Work Location: ELCOT Shollingnallur, Chennai

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Designation: Sr. Quality Team Leader (US Healthcare)

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Experience: 6 - 9 years (Team Handling Experience is a must)

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Shift: US Shift Timings

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JOB SUMMARY

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This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a excellent customer experience and a cost-effective, high-performing operation.

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Roles and Responsibilities

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- Manage day-to-day Quality operations and directs the team responsible for Quality control activities
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- Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
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- Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
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- Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
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- Establish and maintain effective work procedures
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- Review and ensure process follow internal policy requirements and external regulations.
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- Coordinate, participate, and/or manage multiple projects assigned by senior management
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- Interface and coordinate with various stakeholders
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- Mentor the Green/Yellow belt projects and drive continues improvements
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- Be a single point of contact for Quality errors and plot action plans to improve performance
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- ISO preparations and understanding of ISO requirements for Audit readiness
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- Good understanding of Quality principles & QC tools and apply as need arises.
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EDUCATION/EXPERIENCE

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- Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required e

📌 HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location (Coimbatore)
🏢 HCLTech
📍 Coimbatore