Key Responsibilities:
Customer Interaction:
Diagnose root cause using tracking tools, carrier portals, and internal systems instead of providing generic responses.
Provide accurate information and solutions to customer issues including transparent timelines, next actions, and set realistic expectations with customers.
Escalate complex issues to other support teams when necessary.
Own the case until final resolution and confirmation from the shipper
Record Keeping:
Log all interactions accurately in CRM/ticketing tools with proper categorization & all relevant data for follow-up actions and future reference.
Use approved templates while ensuring responses remain contextual and not robotic.
Product & Policy Knowledge:




Stay up to date with product knowledge, company policies, and industry trends to provide accurate and timely information to customers.
Communicate product updates or changes to customers as required.
Collaboration:
Work closely with other teams to ensure customer issues are resolved efficiently.
Share feedback and insights with team members to enhance service quality and efficiency.

Job Types: Full time, Permanent, Fresher

Pay: ₹24,000.00 - ₹40,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Care Executive Delhi
🏢 ShipGlobal
📍 Delhi