Job description:
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
CACTUS is hiring a publications coordinator (on contract) to support academic researchers and scholarly publishing customers with their various publication and expert-driven needs. You will interface directly with multiple technical peers and will be the face of the company to our customers, building and maintaining effective, positive, and skilled partnerships. You will be responsible for overseeing projects from start to finish through explicit and timely communication and ensure on time delivery and customer satisfaction.
Please Note
this is a contractual chance.
Job responsibilities:
Develop an excellent partnership with customers and follow through on customer commitments with a solid sense of ownership and integrity.
Efficiently manage service offerings/packs/projects to deliver superior customer experience.
This includes but is limited to tracking progress, deciding appropriate next steps, and coordinating with customers and internal stakeholders effectively.
Perform quality assurance checks on the project-specific workflows and additional tasks to ensure quality work and timely delivery
Analyze, triage, and resolve customer concerns effectively by coordinating with the relevant teams (where needed)
Contribute effective and well-written knowledge base articles for all round team improvement and upskilling.
Qualifications and prerequisites:
Bachelor’s or Master’s degree in any discipline, with 2+ years of experience in client service and project management-
Excellent written and spoken English, with the ability to communicate clearly, factually, and collaboratively without making unwarranted assumptions- Strong problem-solving skills, service-oriented mindset, and ability to thrive in a high-performance, deadline-driven