The Customer Relationship Officer (CRO) is responsible for building and maintaining robust relationships with customers to enhance satisfaction, loyalty, and repeat business. The CRO acts as the primary point of contact for customer inquiries, complaints, feedback, and service support within the retail store.
Key Responsibilities1. Customer Engagement
Greet and assist customers in a skilled and friendly manner.
Understand customer needs and recommend suitable products/services.
Maintain high levels of customer satisfaction.
Relationship Management
Build long-term relationships with customers.
Maintain customer database and purchase records.
Follow up with customers for feedback and repeat sales.
Inform customers about promotions, loyalty programs, and new arrivals.
Complaint Handling
Address and resolve customer complaints promptly.
Escalate complex issues to management when required.
Ensure positive customer experience even in conflict situations.
Sales Support
Support sales team in achieving targets.
Cross-sell and upsell products.
Assist in customer retention strategies.
Documentation & Reporting
Maintain daily reports on customer interactions.
Update CRM systems regularly.
Track customer feedback and suggest improvements.
Required Skills & Competencies
Excellent communication and interpersonal skills
Strong customer service orientation
Problem-solving ability
Persuasion and negotiation skills
Basic computer and CRM knowledge
Patience and positive attitude
Ability to work in fast-paced retail environment
Pay: ₹12,000.00 - ₹15,000.00 per month
Advantages:
Health insurance
Provident Fund
Experience:
total work: 1 year (preferred)
Customer service: 1 year (preferred)