Customer Support & Communication
Handle customer complaints, questions, and feedback with patience and empathy.
Provide accurate product/service information and assist customers throughout their experience.
Maintain transparent and up-to-date records of every customer interaction.
Outbound Calling & Meetings
Make outbound calls to customers or prospects to follow up on support cases, confirm information, and gather feedback.
Reach out to prospective clients for lead qualification and to schedule meetings or demos with the sales team. (e.g., introductory calls, appointment setting)
Confirm meeting details with customers (date, time, agenda) and send reminders to reduce cancellations.
Coordinate and update schedules for internal teams regarding confirmed customer meetings.
Coordination & Collaboration
Work closely with sales, operations,
and technical teams to resolve customer issues or support meeting logistics.
Escalate complex or unresolved issues to the appropriate internal stakeholders.
Performance & Process Improvement
Achieve individual call and meeting scheduling targets.
Record and report customer insights and trends to help improve service processes and product offerings.
Job Types: Full time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Provident Fund
Application Question(s):
What is your current salary?
What is your notice period?