Core Duties
Manage inbound and outbound customer calls in a courteous and skilled manner.
Address and resolve customer inquiries, concerns, complaints, and escalations efficiently.
Accurately document call details and update CRM systems on a regular basis.
Follow company policies, scripts, and quality assurance standards consistently.
Meet daily and weekly performance targets related to call volume and service quality.
Deliver excellent customer service to maintain high customer satisfaction levels.
Requirements:
Immediate joiners preferred
Freshers are welcome to apply
Education: Undergraduates and Graduates are eligible
Disclaimer
This is a third-party job opportunity facilitated by Optera Technologies as a staffing partner. Final selection and employment decisions rest solely with the hiring organization.
Job Types: Full time, Permanent, Fresher
Pay: ₹26,000.00 - ₹33,000.00 per month
Advantages:
Health insurance
Paid sick time
Paid time off
Provident Fund
Application Question(s):
Is the Mohali location suitable for you?
Can you work in a rotating shift (Day/Night) schedule?
Can you take up the role immediately?
What is your current location?