Your role:
Operational Support:
Maintaining database of ESN and OR-OI list received form equipment sales division
Sending pre-commissioning guideline based on equipment sales information received from equipment sales division.
CSI creation in SAP by collecting all document along with GST certificate from customer directly or through dealer
Creation and shifting equipment in SAP by collecting and providing all data
Coordinating with Product Manger to create recent part number in SAP
ECB parts + Labour job booking and communicating to Team Leader for forward planning
Review of Service Contract after getting from CTS sales. Discuss with Team Leader and add contract into the system.
Regular review of upcoming visits and helping team leader to make forward plan.

IN ORDER TO ensure timely service support towards customer complying the planning process.
Customer Value:
Improve customer response through effective coordination and communication
Understand and resolve customer concerns by coordinating with Team Leader and Zonal Manager.




Escalation at an appropriate level to resolve the customer concern.

IN ORDER TO ensure customer satisfaction and improve NPS
Warranty failure support:
Warranty parts booking against approved ROC in DREAMS and direct ROC database.
Keep regular track and follow-up with logistics till delivery of the ROC material to customer.
Regular update to customer about the status of the parts
Communicate to Dealer and Team Leader for deputation of FSE to close the warranty call once parts delivered at site against ROC.
Monitor ROC database and coordinate with TL, FSE and Dealer for timely closure of the ROC in ROC database.
Claim registering, Preparation of necessary RMA and delivery challan and coordinate for sending back parts.
All priority -I and Priority -II ECB must be booked and monitored for timely execution.

IN ORDER TO reduce mean time to repair (MTTR) improve response time
Scheduling:
Closing of charge

📌 Service Planner Nagpur
🏢 Atlas Copco Group
📍 Nagpur