Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,500 employees generated annual sales of CHF 10.49 billion in 2022.
Position Title: Customer Service Executive (3rd Party Payroll)
Reporting to: Sr. Manager SCM
Location: Nerul
Corporate Office
Objective
To service the customers of the assigned Business Unit and order management
Main Tasks
Perform Sales and Delivery Order Management tasks
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
Manage Master Data maintenance process to ensure effective order management
Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results,
corrective actions to customer and ensure on time closure for non-product quality related complaints.
Capture customer expectations / requirement and feedback to business
Provide order status report and monitor customers’ order placement against sales order
Capture market intelligence from daily interaction with customers and share with the business as appropriate
Ensure to meet & fulfil all requirements of Audits
Support implementation of business rules related to customer order management process
Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis
Functional/ Technical Competencies
Graduate in any stream, MBA / PGDM preferred
Certification on Supply Chain like APICS etc. will be an added advantage
Valuable communication skills
Well versed with SAP Order To Cash (OTC) processes
Positive understanding of the produc