We are looking for a Customer Care Executive to manage customer interactions for our online business across platforms like Amazon and Flipkart. The role involves handling queries related to orders, deliveries, returns, and product information while ensuring a seamless customer experience.
Key Responsibilities
Manage order-related issues (order status, delays, cancellations, returns, refunds)
Respond to customer messages on Amazon/Flipkart seller panels
Coordinate with logistics partners for delivery-related concerns
Resolve complaints and ensure high customer satisfaction
Maintain records of interactions and update CRM systems
Monitor customer feedback, ratings, and reviews on online platforms
Escalate complex issues to relevant internal teams
Ensure timely response as per platform SLA
Requirements & Skills
Strong communication skills (Hindi & English preferred)
Basic knowledge of e-commerce platforms (Amazon/Flipkart seller panel is a plus)
Good problem-solving and customer-handling skills
Ability to multitask and work in a fast-paced setting
Attention to detail and accountability
Qualification
Any Graduate (preferred)
Experience
2 - 5 years (E-commerce or customer support experience preferred)
Working Conditions
6 days working
Work from office
Preferred (Valuable to Have)
Experience handling Amazon/Flipkart seller accounts
Knowledge of order processing, returns & refunds in e-commerce
Familiarity with customer satisfaction metrics (CSAT, response time)
Job Types: Full time, Permanent
Pay: ₹22,000.00 - ₹50,000.00 per month
Application Question(s):
What is your current CTC in Lacs per annum?
How many years u have worked as customer relationship manager?
Work Location: In person
📌 Customer Support Executive Nashik (India)
🏢 My ORL Care Private
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.