Client Relationship Management: Act as the main point of contact, building long-term, trusted partnerships and managing expectations.
Internal Liaison: Translate client objectives into actionable briefs, coordinating seamlessly with creative, digital, media, or technical teams to ensure on-time delivery.
Project & Task Tracking: Maintain scope trackers, manage day-to-day deliverables, and proactively flag any project delays or gaps.
Reporting & Analytics: Compile and present regular campaign performance reports, summarizing key highlights and ROI for the client.
Issue Resolution: Handle client complaints, address escalations, and troubleshoot any project hiccups calmly and professionally.
Account Growth: Identify prospects for upselling, cross-selling, and expanding business within existing accounts.