Responsible for technical support to customer, technical support to the service team for upgradation of retrofit projects, Site visit for Execution and breakdown, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio
Primary Responsibilities
Strategic and planning
Support HOD-Automation for customer support for software development / Electrical challenges
Upgradation projects execution ( In-house + At customer’s site )
Aftermarket Revenue generation
Functional
Core
Service support for engineering range of machines.
Handling PLC, HMI,SCADA and servo based systems challenges post installation.
Generate and support 21 CFR business.
Support I&C; for engineering machines
Responsible for On-line support globally
Training to customer
Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA
Trouble shooting
Failure analysis and corrective actions
Preparation of service report and online support reports
Maintain machine history and program data
Techno commercial knowledge of service for offering
Analytical ability
Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.)
Evaluation of hardware and software solutions for retrofit upgradation projects and network integration
Modify & test project backups (PLC & SCADA)
Support for IIOT and MIS Integration project
Support for testing, validation, and documentation process implementation.
Internal process
Recognizing sales prospects (Lead generation) and communicating the same to our sales TIC's through CRM platform.
Integrate customer feedback with our existing business process and contribution in CAPA
Help in getting competitor information on products, markets, etc.
People development
Cross Knowledge sharing with internal team members.
Hands on experience sh