Position:Customer Care Executive

Key Responsibilities:
Handle customer walk-ins and service inquiries professionally.
Create and manage service job cards for devices received.
Coordinate with technicians regarding repair updates and delivery timelines.
Explain service processes, warranty policies, and repair estimates to customers.
Ensure proper documentation and data entry in service systems.
Handle billing, payment coordination, and device handover process.
Maintain front desk discipline and provide excellent customer experience.

Required Skills:
Positive communication skills in English, Hindi, and local language preferred.
Robust customer service and coordination skills.
Basic computer knowledge, MS Excel, and billing software understanding.
Ability to handle customer escalations professionally.
Well-groomed and presentable personality.

Pay: ₹9,766.18 - ₹28,168.24 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Application Question(s):
How many years of Work Experience you have in total?
Experience in Apple Products?

Work Location: In person

📌 Customer Care Executive Ahmedabad
🏢 APTRONIX
📍 Ahmedabad