Key Responsibilities
Greets all customers promptly; provides timely skilled service.
Completes Customer Records (on Sales Genie App) promptly and accurately.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
Follows the Sales Process defined while interacting with customers (6 step demo, SANKALP).
Uses all digital aids effectively in customer interaction to drive a superior customer experience(7”, 10” tab, ISVR, BSH, TDAA, Sales Genie).
Improve Customer satisfaction related scores.
Builds customer loyalty and promotes the dealership brand image. Is accurate and timely in completing paperwork and assigned tasks.
Sells accessories, Insurance and Finance products.
Delivers vehicle to customers in a positive and memorable way.
Identifies repeat customers and treats them accordingly.
Contacts previous customers, especially those who are ending their finance tenure, about recent product arrivals.
Notifies prospects of upcoming special programs and promotions.
Calculates and tracks progress of sales and prospect goals and sales deals.
Shifts priorities and goals as work demands change.
Maintains composure and courtesy in dealing with customers and fellow employees. Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
Identifies and supports opportunities for methods/process improvement (for example, monitoring inventory levels and tracking showroom traffic).
Identifies ways to improve operations and customer service.
Maintains an effective customer contact system that encourages current, repeat, and referral business and contributes to customer satisfaction.
Keeps up-to-date on Mahindra products and competitor products.
Meets or exceeds monthly income and sales goals.
Maximum closing of recommendation sales.
Tracks competition perf