Key Responsibilities
Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
Understand customer requirements and translate them into explicit implementation plans, milestones, timelines, and deliverables.
Act as the primary project/implementation point of contact for enterprise customers.
Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
Build and maintain solid, strategic, long-term relationships with enterprise customers.
Ensure successful UAT, deployment, adoption,
and transition to the relevant post-go-live/customer success teams.
Proactively identify risks and challenges and drive them to resolution
Ideal Candidate
1Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain
2Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients
3Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery
4Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)
5Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.