Job Description

Role (Knowledge Management Delivery Lead)

The Knowledge Management Delivery Lead responsible for leading the day-to-day delivery of knowledge management operations while ensuring the successful execution of strategic KM initiatives and roadmap priorities. projects. This role will lead a team of knowledge management specialists, ensuring robust delivery discipline, team driving performance, engagement, operational excellence, and alignment with well-being across of the Knowledge Management COE strategy team. Reporting to the Knowledge Management COE Lead, this role will help translate strategic direction into effective execution, sustained performance, ensures the team is supported, aligned, and delivering effectively against the KM strategy, roadmap, priorities, and continuous improvement across the Knowledge Management function. Agenda while maintaining the high standards established by leadership.

The role serves as a people-focused delivery lead, helping remove obstacles, monitor execution, reinforce ways of working,



and maintain a healthy team environment while contributing KM expertise in line an active contributor to knowledge management programs, partnering with the direction set by the Knowledge Management COE Lead.

Primary Responsibilities

Prioritize the well-being, engagement, and day-to-day support of Knowledge Management team members, ensuring the employees have the clarity, guidance, and setting needed to perform effectively.
Lead daily team operations and ensure work is delivered in line with the KM strategy, roadmap, priorities, standards, and direction set by the Knowledge Management COE Lead.
Monitor team capacity, workload, productivity, quality, and delivery health; escalate, escalating risks or blockers early and supports corrective actions where needed.
Provide regular coaching, feedback, and performance support to team members, with a focus on sustainable performance, accountability, and continuous development.
Reinfo

📌 Associate Manager, Gbs Ahmedabad
🏢 Kraft Heinz
📍 Ahmedabad