Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
We are seeking a skilled and agile Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer settings.
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Job Responsibilities
Technical Support & Maintenance:
Provide onsite and remote technical assistance and troubleshooting for platform users.
Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
Product Performance:
Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
Customer Engagement:
Interact with customers to gather feedback, understand needs, and provide training.
Tailor system settings and deliver technical reports and actionable recommendations.




Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
Deployment & Monitoring:
Oversee platform deployment and ensure productive operation before, during, and after implementation.
Collect and analyze data on platform usage, performance, and improvement opportunities.
Solution Design:
Collaborate with customers to analyze requirements and customize platform configurations.
Translate business needs into detailed technical specifications.
Risk and Issue Management:
Identify, document, and mitigate risks that could impact program success.
Cross-functional Collaboration:
Work closely with software developers, R&D;, and engineering teams to align application performance with specifications.
Testing & Optimization:
Test platform performance under various conditions, making necessary adjustments to configurations for optimal results

📌 Tech Solutions Engineer Ii Pune
🏢 Everseen
📍 Pune