Who We Are

We are a start-up based out of Bengaluru & Delhi NCR. We are engaged in development of next generation missions and technologies (NGM&T;) towards future warfare needs of the Indian defence forces. It is undertaking research towards enhancing persistence and autonomy for unmanned vehicles and robotic swarms. NRT’s product development portfolio includes a solar power stratospheric high altitude pseudo satellite (HAPS) unmanned platform and an air/ground launched stand-off autonomous system.

Job Description

Provide initial technical support to end-users by troubleshooting basic hardware and software issues and offering resolutions for straightforward problems.
Addresses and resolves issues with IT infrastructure components, including failed equipment, connections, and facility-related problems.
Responds to system outages, malfunctions, and technical problems by conducting diagnostic testing, repair, and replacement activities to resolve routine issues.

Core Responsibilities

Monitor service availability and performance metrics for critical IT services (Email, Backup,



Shared Drive/Transfer, Patching, Virtual Desktop Infrastructure).
Resolve intricate hardware and software issues within the enterprise system.
Provide comprehensive audio-visual support for events, meetings, and virtual platforms (Zoom, Google Meet), including videoconferencing and projector setup.
Offer technical support to end-users, ensuring optimal system health, performance monitoring, and tuning.
Maintain and update administration and configuration documentation according to corporate change management processes and templates.
Process service requests and incidents adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles.

Essential Skills & Knowledge

Proficiency in Active Directory (OU, GPO) and handling server-related inquiries.
Expertise in patch management processes.
Solid understanding of Active Directory OU, GPO, server-related call handling, and

📌 Associate Ii Bengaluru
🏢 NewSpace Research & Technologies
📍 Bengaluru