Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a cooperative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching recent heights in Hyderabad.

Join us as we create something extraordinary together.
Job Overview:
The Omni IVR Product Owner will be responsible for defining, prioritizing, and delivering enhancements that improve the customer voice experience through natural language understanding, intelligent call routing, and contact center automation. This role partners closely with business stakeholders, technology teams, operations, and vendor partners to translate customer and advisor needs into actionable product requirements, optimize call flows, reduce misroutes, improve containment,



and ensure IVR capabilities align with service strategy, operational readiness, and measurable business outcomes.
Responsibilities:
Partner closely with the Product Manager to translate the Omni IVR roadmap into prioritized features, user stories, acceptance criteria, and sprint-ready backlog items that support natural language, call routing, and service experience objectives.
Own day-to-day Product Owner responsibilities, including backlog refinement, story prioritization, dependency management, sprint planning support, requirement clarification, and coordination with delivery teams to ensure roadmap commitments are executed successfully.
Collaborate with business stakeholders, operations, technology, UX, analytics, and vendor partners to gather requirements, validate call flow changes, support testing, resolve defects, and drive continuous improvement across IVR routing, containment, and caller experience.
What are we looking for?
We

📌 Senior Product Owner Hyderabad
🏢 GCC India
📍 Hyderabad