Performing inbound chat from wire transfer customers and agents.
Take inbound chats per day from the customers.
Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
Robust customer service skills including diplomacy and the art of diffusing tense situations are required.
Processing customers orders and ensuring its accuracy and completion.
Participating in continuous training sessions and sharing best practices.
Show valuable oral and written skills for call escalation via call sheet completion or call escalation.
Preferred Candidate Profile
Educational Qualification: Any Graduate (Result awaited can apply)
Fresher graduates are eligible to apply
Graduates with a minimum 1 year of International chat experience are required.
Excellent Written & communication in English.
Should be comfortable in night shifts and rotational week offs.
Ability to model the corporate value of respect, courage,
passion, teamwork and integrity.
Working Model : 24*7 (work from Office)
Candidate should be comfortable with relocation to job location- Noida
Perks and Advantages
Salary Range- 2.92 LPA - 3.43 LPA
Free pick up and drop facility will be provided within 35 Kms from office address
Medical Insurance
Life Insurance
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effort
📌 Customer Service Representative Non Voice Noida
🏢 TELUS Digital
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.