A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

RESPONSIBILITIES

Role statement (summary of the role): 1. Able to communicate in Hindi & English
Instructing new hire and conducting process specific training
Conducting refresher/ corrective trainings
To implement the training curriculum successfully and in a timely manner
To achieve a desirable training output
Review existing training materials and make revisions, as necessary, as per
instructional design
Develop classroom agenda, timelines and content flow as necessary to deliver
effective training to participants
Monitor progress of current hires during OJT days post classroom
Monitor calls and provide feedback to the agents on the floor
TNA & TNI for the on floor agents
Conducting timely assessments & refresher training as and when required
Evaluating calls through Remote / Side by side methodology for recent hires




post classroom training
Generate training reports
Giving structured feedback
Hold calibration sessions to ensure standardization of the learning systems
Consulting teams to achieve classroom innovation
To contribute towards building an excellent training delivery team
Good analytical Skills.
Maintain SOPs and update SOPs every once a quarter.
Must have the ability to work under pressure & in an unstructured
environment.
Managing retention & attrition during training.
Ability to execute training tasks/ assignment on short notice
Interact with the Quality and Operations to identify, screen and execute
process improvement plans

QUALIFICATIONS

12/undergraduate

Digitide started with a easy vision: to transform business operations and
drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting
impact through AI-l

📌 Trainer Lucknow
🏢 Digitide Solutions
📍 Lucknow