Job Description
Role Summary
The Business Technology Partner (BTP) – Senior Specialist is a hands-on individual contributor focused on deploying, supporting and scaling DHH digital capabilities in-market. The role executes local readiness activities, supports training and adoption, and provides hyper-care triage and day-to-day coordination with end users and support teams.

The BTP operates within the market activation plan under the market roadmap and governance set by the Market Engagement Lead.

This role supports activation execution through local enablement and operational follow-through.

Primary Responsibilities
Local demand coordination: capture and clarify user needs; document user stories and feed into established intake/governance mechanisms.
Execute local activation tasks: support deployments by coordinating local activities (readiness checklists, stakeholder touchpoints, data preparation) in line with the activation plan.
Business readiness & training: organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.




Hypercare and issue triage: provide first-line support during rollout/hyper care; manage issue logs; liaise with IT run/support and product teams to resolve problems.
Adoption monitoring: track basic adoption/usage signals and user feedback; escalate risks, adoption barriers and unmet needs
Risk & compliance follow-through: ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
Continuous improvement: act as ‘eyes and ears’ in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
Act as the Designated Point of Contact towards local authorities, while connecting to (and mobilizing) the relevant regional and global teams

Measures of Success
High-quality readiness and training execution leading to smooth go-lives.
Quick, effective hyper-care triage and resolution pathways.
Sustained utilizati

📌 Senior Specialist Mumbai
🏢 Msd
📍 Mumbai