Locations: Mumbai | Chennai | Bengaluru | Hyderabad
Work Mode: As per project/client requirements
Job Overview
Atos is looking for a ServiceNow Technical Consultant to join its AI & Analytics practice. The consultant will work closely with customers to understand business and technical requirements and translate them into effective ServiceNow solutions.
The role involves hands-on configuration, development, integration, testing, and implementation of ServiceNow platform capabilities.
Key Responsibilities
Work primarily across ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB and GRCParticipate in functional design workshops and prepare technical/design specificationsAnalyze customer requirements and translate them into ServiceNow solutionsPerform ServiceNow configuration, development,
testing and implementationCollaborate with Pre-Sales and Technical Architecture teams for client presentations and technical discussionsDevelop integrations using HTML, XML, JavaScript/AJAX, Web Services, SOAP, Email and MID ServerPrepare technical and customer-facing documentationWork with ITSM processes, metrics and KPIs to deliver effective business solutions
Required Skills
Hands-on ServiceNow development/configuration and implementationApproximately 18–36 months of ServiceNow experience OR 3+ years with similar ITSM toolsStrong understanding of ITIL / IT Service Management processesHands-on knowledge of:HTMLCSSXMLJavaScript / AJAXWeb Services / SOAPEmail integrationsMID ServerServiceNow PluginsKnowledge of LDAP, VPN, SSL and related technical componentsStrong documentation and customer communication skills
Preferred ServiceNow Modules
Experience in 2 or more of the following is preferred: