D -Primary Skills & Responsibilities
. Solid ServiceNow development and technical leadership
. Telecommunications domain expertise significant
. Strong hands on Field Service Management (FSM) implementation experience
. FSM implementation experience specifically in Telecommunications / Telco settings
. Customer Service Management (CSM)
. Work Orders, Work Assignments, Dispatch and Field Agent processes
. Mobile Workforce / Field Technician solutions
. Customer to field service process integration
. Strong JavaScript, Flow Designer and Integration Hub
. REST/SOAP and enterprise integrations
. CMDB / ITSM integration
. Technical design, code review and developer mentoring