The Store Engineering Mobile Device Management team at TJX plays a critical role in supporting our global operations by ensuring seamless deployment, configuration, and management of mobile compute and printing solutions.
As a Senior Engineer, you will be instrumental in implementing and supporting SOTI Connect for Zebra mobile printers across multiple environments and use cases. You will collaborate with cross-functional teams and vendors to deliver scalable, secure, and efficient MDM solutions that support TJX s evolving business needs.
Key Responsibilities
Configure and manage SOTI Connect environments (Production and Development) to support diverse TJX use cases.
Provide expert-level support for Zebra mobile printers (ZQ610, ZQ620), including configuration using ZPL and SGD commands.
Develop and maintain PowerShell scripts to enhance and automate TJX s custom printer staging tools.
Create comprehensive device staging procedures and user documentation to support deployment and training.
Collaborate with vendors and internal stakeholders to ensure successful implementation and ongoing support of mobile printer solutions.
Troubleshoot and resolve issues related to mobile printer connectivity, configuration, and performance.
Contribute to the continuous improvement of MDM practices and standards within the organization.
What You will Need (Minimum Qualifications)
Proven experience with SOTI Connect, including configuration and management in enterprise environments.
In-depth knowledge of Zebra mobile printers and command languages (ZPL, SGD).
Solid PowerShell scripting skills for automation and tool development.
Experience creating technical documentation and user guides.
Ability to work collaboratively with vendors and internal teams in a rapid-paced setting.
Excellent problem-solving and communication skills.
Preferred Qualifications
Bachelor s degree in Information Technology, Computer Science, or a related field.
Experience with enterprise MDM platforms and mobile device lifecycle management.
Familiarity with ITIL practices and service management tools.