The role requires willingness to work on a rotational shift basis, including night shifts as per operational requirements.
Key Responsibilities:
Welcome and assist guests in a professional and friendly manner
Handle guest check-in and check-out procedures
Manage room reservations, bookings, and guest information
Attend guest queries, requests, and complaints promptly and professionally
Handle telephone calls, emails, and general guest communication
Coordinate with other departments for smooth operations
Prepare and maintain front office records and reports
Handle billing and payments (No cash)
Provide information regarding hotel facilities, services, and local attractions
Maintain cleanliness, discipline, and qualified appearance at the front desk
Requirements:
Min. 3 to 6 months experience in Front Office / Hotel Reception
Good verbal and written communication skills
Basic computer knowledge and willingness to learn hotel software
Ability to work in shifts, including weekends and holidays
Customer-oriented attitude with good problem-solving skills
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks:
Food provided
Provident Fund
Experience:
Front Office / Hospitality operations: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
Work Location: In person
📌 Front Office Associate Panaji
🏢 Panjim Gymkhana
📍 Panaji
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