Responsibilities
Client relationships
Account managers work to develop and maintain robust relationships with clients. They may work with multiple small accounts or a few larger ones.
Customer service
Account managers handle customer complaints, answer questions, and address concerns.
Sales
Account managers work with the sales team to identify prospects to expand current client contracts. They may also be involved in upselling and cross-selling products and services.
Account management
Account managers oversee their company's client accounts. They share updates on account status and metrics.
Account manager career
Account managers typically transition to the role after a salesperson closes a deal. They may work with multiple small accounts or a few larger one