Job Summary:
The Customer Success & Sales Executive will be responsible for ensuring customer satisfaction while identifying opportunities to grow existing and recent business. The role requires solid communication, relationship management, and sales skills.
Key Responsibilities:
Manage customer relationships from enquiry through post-sales support.
Understand customer requirements and expectations.
Ensure smooth customer onboarding and service experience.
Conduct regular customer follow-ups.
Identify upselling, cross-selling, and renewal opportunities.
Generate recent leads and support sales conversion.
Resolve customer issues by coordinating with internal teams.
Track customer feedback and satisfaction.
Maintain customer records and reports.
Contribute towards revenue and customer retention targets.