We are looking for a Help Desk Executive to join our team. The candidate will be responsible for handling customer queries, providing support, and ensuring timely resolution of issues.
Roles & Responsibilities:
Handle customer queries via phone, email, and chat.
Provide first-level support and troubleshooting.
Record and track customer complaints and service requests.
Coordinate with internal teams for issue resolution.
Maintain accurate records and reports.
Ensure excellent customer service and satisfaction.
Requirements:
Valuable communication skills in Hindi and English.
Basic knowledge of MS Office and email handling.
Strong problem-solving and interpersonal skills.
Graduate
Freshers are welcome.
Pay: From ₹15,000.00 per month
Advantages:
Cell phone reimbursement
Adaptable schedule
Internet reimbursement