Job Title: Guest Relations Executive (GRE)

Company: Sila Leisure Pvt. Ltd.
Location: The Cape Goa
Department: Front Office / Guest Relations
Employment Type: Full-time

Job Summary

We are looking for a Guest Relations Executive (GRE) to join our hospitality team at The Cape Goa. The ideal candidate will be responsible for ensuring an exceptional guest experience by providing personalized service, handling guest queries, resolving concerns, and coordinating with different departments.

Key Responsibilities
Welcome and greet guests in a warm and qualified manner.
Provide personalized assistance to guests throughout their stay.
Handle guest inquiries, requests, feedback, and complaints promptly.
Ensure smooth check-in and check-out experiences.
Maintain strong communication and coordination with Front Office, Housekeeping, F&B;, and other departments.
Follow up with guests to ensure their requirements are fulfilled.
Handle VIP and special guest arrangements.
Maintain accurate guest information and records.
Assist guests with information regarding hotel facilities, services, local attractions, and activities.
Collect guest feedback and communicate it to the concerned management.




Ensure all guest interactions meet the hotel's service standards.
Support the team in maintaining high levels of guest satisfaction.
Perform other guest-relations duties as assigned by the management.

Requirements
Bachelor's degree/Diploma in Hotel Management, Hospitality, Tourism, or a related field.
1–3 years of experience in Guest Relations, Front Office, or a similar role in the hospitality industry.
Excellent verbal and written communication skills.
Good interpersonal and customer-service skills.
Pleasant personality with a skilled approach.
Ability to handle guest complaints and challenging situations calmly.
Good knowledge of MS Office and hotel systems.
Ability to work in shifts, including weekends and holidays.
Strong team-player with good coordination skills.

Preferred Skills
Guest Relationship Management
Customer Service
Front Office Operations
Hospitality Management
Communication Skills
Complaint Handling
Problem Solving
Upselling & Guest Engagement
VIP Guest Handling

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Guest Relations Executive Goa
🏢 Sila Leisure
📍 Goa