Customer Experience
Welcome and engage with customers entering the store.
Understand customer requirements and recommend suitable eyewear solutions.
Provide a qualified and personalized customer experience.
Address customer queries and assist in resolving concerns appropriately.
Maintain a customer-first approach throughout the sales journey.Sales & Business Performance
Drive sales and achieve assigned individual and store targets.
Store Operations
Ensure adherence to Lenskart's retail processes and SOPs.
Maintain high standards of store presentation, product display, and cleanliness.
Ensure products and merchandise are handled and displayed appropriately.
Support the Store Manager in smooth day-to-day store operations.
Ensure accurate and timely completion of assigned operational activities.
Team Contribution
Work collaboratively with other team members to deliver a consistent customer experience.
Support and guide fellow associates when required.
Demonstrate a positive and professional approach on the store floor.
Contribute to maintaining a high-performance and customer-focused store environment.
Demonstrate robust product knowledge and effectively communicate product perks to customers.
Identify customer needs and recommend relevant products and solutions.
Support the team in achieving store-level business objectives.
Contribute to improving customer conversions and overall store performance.