Job Summary

We are looking for a Back Office & Telecaller Executive to handle customer calls, follow-ups, data entry, documentation, and day-to-day office coordination. The ideal candidate should have valuable communication skills, basic computer knowledge, and a positive attitude toward customers.

Responsibilities
Make outbound calls to customers and prospective clients.
Explain products/services and provide basic information to customers.
Follow up with leads, customers, and pending requirements.
Maintain customer and lead records in Excel/CRM.
Perform data entry and maintain accurate documentation.
Handle incoming customer calls and resolve basic queries.
Coordinate with the sales and operations teams.
Prepare daily/weekly call and follow-up reports.
Maintain files, documents, and other office records.
Schedule appointments and coordinate meetings when required.
Ensure timely follow-up with customers.




Perform other back-office and administrative tasks as assigned.

Requirements
12th Pass or Graduate.
Freshers can apply; experience in telecalling/back office/customer service is preferred.
Valuable communication and interpersonal skills.
Basic knowledge of MS Excel, Word, email, and internet.
Hindi and English communication skills preferred.
Valuable telephone etiquette.
Ability to handle multiple tasks and maintain records accurately.
Should be responsible, punctual, and target-oriented.

Key Skills
Telecalling
Customer Handling
Follow-up
Data Entry
MS Excel
Documentation
Communication Skills
Lead Management
Coordination
Basic Computer Knowledge

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Back Office & Tele Caller Mumbai
🏢 First Advisor Insurance Brokers
📍 Mumbai