Job Description – Team Leader (Call Centre Operations)

Position: Team Leader
Number of Openings: 4

Qualification & Experience
Graduate in any discipline.
Minimum 2 years of experience in a call centre/BPO operations environment.
Experience in handling and managing a team of at least 20 team members.

Key Responsibilities
Manage and supervise day-to-day call centre operations.
Monitor team performance, productivity, attendance, and quality.
Ensure the team meets assigned targets and service levels.
Provide regular coaching, feedback, and performance support to team members.
Handle escalations and resolve operational issues effectively.
Prepare and share daily/weekly performance reports with management.




Ensure adherence to company policies and process guidelines.
Motivate and engage team members to achieve business objectives.

Required Skills
Strong knowledge of call centre operations.
Positive leadership and people-management skills.
Excellent communication and interpersonal skills.
Ability to handle team performance and operational escalations.
Basic knowledge of MIS and performance reporting.
Ability to work in a target-driven setting.

Pay: From ₹18,000.00 per month

Perks:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Team Leader Bhubaneswar
🏢 Tatwa Technologies
📍 Bhubaneswar